Shipping policy

Shipping Policy

Thank you for shopping at EN Stores! We are dedicated to delivering your favorite home and organization products as safely and efficiently as possible.

1. Order Processing Time
All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

2. Shipping Rates & Delivery Estimates
We are proud to offer Free Standard Shipping on all orders within the United States!
- Shipping Method: Standard Free Shipping
- Estimated Delivery Time: 7 to 15 business days

Please note: While we do our best to meet these delivery times, unexpected carrier delays or peak holiday seasons may occasionally extend these timeframes. Delivery times are estimates, not guarantees.

3. Shipment Tracking
Once your order has shipped, you will receive an email notification containing your tracking number. Please allow 24-48 hours for the tracking information to become active in the carrier's system. You can easily track your order directly on our website using our "Track Your Order" page.

4. Lost, Damaged, or Delayed Packages
If your order arrives damaged or appears to be lost in transit, please contact us immediately at support@enstores.com so we can investigate the issue with the carrier and make things right for you. For details regarding returns and exchanges, please review our Refund Policy.

Contact Us
If you have any questions regarding our shipping policy, please contact us at:
- Email: support@enstores.com
- Company Name: EN STORES GLOBAL LTD
- Address: 5 Brayford Square, SUITE 11334, London E1 0SG, United Kingdom