Refund policy

Refund and Return Policy

At EN Stores, we strive to ensure you are 100% satisfied with your purchase. To provide the best possible service, please review our refund and return policy below.

1. Damaged, Defective, or Incorrect Items (Full Refund or Replacement) If your item arrives damaged, defective, or if you receive the wrong product, we will gladly issue a full refund or send a free replacement.

  • How to Claim: You must contact us at support@enstores.com within 14 days of receiving your order.

  • Required Proof: Please include your order number and clear photos or a short video demonstrating the damage or defect.

  • Once your proof is verified, we will process your replacement or full refund immediately. You do not need to return the defective item to us.

2. Missing or Lost Packages If your package tracking shows no updates for an extended period, or if it exceeds our maximum estimated delivery time (30 days), please contact us. We will investigate with the carrier and, if deemed lost,we will issue a full refund or send a replacement free of charge.

3. "Change of Mind" Returns Because our items are shipped directly from our global fulfillment centers to keep prices low, we generally do not accept returns for buyer's remorse or "change of mind." Please review the product descriptions, dimensions, and specifications carefully before placing your order.

  • If you absolutely must return an item, please contact us at support@enstores.com within 14 days of delivery. The item must be in its original, unused condition with all packaging.

  • Please note: For authorized non-defective returns, the customer is responsible for all return shipping costs to our designated international warehouse.

4. Order Cancellations or Modifications We process orders very quickly. If you need to cancel or change your order (e.g., wrong address or color), you must contact us within 12 hours of placing the order. Once the order has been processed or shipped by our warehouse, we can no longer cancel or modify it.

5. Refund Processing Time If a refund is approved, it will be automatically processed to your original method of payment. Please allow 3-7 business days for your bank or credit card company to process and post the refund to your account.

Contact Us & Company Information
For any questions or to start a claim, please reach out to our team at:
- Email: support@enstores.com
- Company Name: EN STORES GLOBAL LTD
- Address: 5 Brayford Square, SUITE 11334, London E1 0SG, United Kingdom